SPEAKERS
Topic: The Repair Industry’s Next Power Move - From the Bench to the Front Door: The Next Evolution of Repair
Jeremy Kwaterski is undeniably one of the “Cell Phone Repair Industries” founding fathers. With over 25 years of experience in the Cell Phone Repair industry, Jeremy founded CPR Cell Phone Repair in 2004 and was the CEO until he sold the company in 2013.
Jeremy is an experienced Chief Executive Officer with a demonstrated history of working in the Repair Industry. Jeremy is a visionary with a keen eye for emerging trends and technologies.
In 2019 Jeremy founded the first Association/Buying Group for Repair Shops called Repairs First Association. With over 600 locations Repairs First Association is slated to become the biggest consortium of repair shops in the world.
Jeremy Kwaterski is the founder & Executive Director of The Gadget Repair Expo.
Jeremy is an avid car enthusiast and event promoter who owns a Hot Air Balloon company that manages Balloon Festivals across the USA.
Topic: From Repair Shop to Lifecycle Partner: Unlocking Revenue in the Circular Economy
As the Vice President of Strategic Partnerships at Evercycle, I spearhead the development and management of key alliances to drive growth and innovation through the use of our SaaS platform to fully automate companies IT device circularity initiatives. My passion for impactful discussions allows for creative, holistic relationships with industry leaders and other stakeholders to amplify our mission of environmental stewardship.
Resource optimization is the key to my success on a daily basis. The needs of our partners and our customers starts with understanding their goals and initiatives. If those are not in place or aligned, we help create the guidance and tools to transition to resilient and resource-efficient circular business models.
Whether your company or a company you represent has 25 devices or 25 million devices, our revolutionary SaaS platform is a catalyst to automate and streamline your entire device e-circularity initiatives.
Deploy, Recover, Repair, Redeploy, Retire, Refurbish, Resell, Report, Repeat……. Evercycle
Every day we have folks reach out to us and see the value of partnering with us, but the real value comes when all of the manual tasks are left behind and the impact of measurable environmental change can be experienced. Not only from a governance (ESG) perspective, but a remarkable change in company initiatives and digital habits creating a sustainable plan, not a sustainability project.
Full automation of an entire e-circularity platform that runs itself and can harbor data from any of your existing tech debt, in one place……. that’s Evercycle.
Prior to coming to Glacier, Michael spent 7 years at Clover Technologies Group as their corporate EHS Director leading the company in R2 compliance throughout North America.
Topic: Home Services
Chris Smith, the CEO of OnPoint Warranty Solutions, is known as the “Service Avenger” because of his dedication to improving customer service in the warranty and insurance industry. He is passionate about helping companies provide better service to their customers and is committed to developing innovative solutions that make it easier for consumers to get the support they need.
The name “Service Avenger” reflects Chris Smith’s determination to take on the challenges facing the industry and his willingness to fight for the rights of consumers. He is known for his strategic vision, his expertise in customer experience and his ability to inspire teams to deliver exceptional service.
Overall, the nickname “Service Avenger” is a reflection of Chris Smith’s commitment to making a positive difference in the lives of consumers and his determination to use his expertise to improve the warranty and insurance industry.
He was the Vice President of Service Operations at Samsung. His responsibilities included service fulfillment for Major Appliance, Television, Mobile Phones, and Wearables. Prior to Samsung, Chris was President and equity holder of Service Net Warranty which was acquired by AIG in 2012 when he became Vice President of the Customer Experience at AIG Warranty. Chris was responsible for providing warranty and extended service plan administration and service to the world’s most respected brands. With more than 30 years of experience in consumer service and retail operations, he also served as Founder and CEO of Service Power Field Service Solutions and President of GE Warranty Management. Chris has had the opportunity to construct and execute service delivery programs for companies such as Apple, Google, GE, Dell, CDW, NewEgg, and HP where customer experience programs drive the lifetime value of the customer.
Topic: Right To Repair Is Coming to the Bench
How iFixit Is Turning Policy Wins Into Practical Tools For Repair Professionals
Right to Repair has moved from a rallying cry to real-world momentum: we’ve passed laws from New York to Texas. Now it’s time to make them work for all of us. The next chapter will be written in the real world, every time we decide whether repair is worth pursuing.
This session looks at how iFixit is turning years of advocacy into practical tools for the repair industry, including better documentation, parts access, manufacturer repair programs, iFixit Pro, and our AI diagnostic tool, FixBot. These resources help technicians troubleshoot, quote, and complete more repairs with confidence.
We’ll have a conversation about where repair goes from here: how shops can turn new access into real repairs, build customer trust, and help shape a stronger and more profitable repair industry.
Topic: Scaling Your Repair Shop Beyond Walk-In Traffic: How to Win B2B Partnerships That Create Predictable Revenue
Bob Lafon is a seasoned telecommunications leader with over 40 years of experience in regional, national, and international carrier organizations. He has consistently held senior roles, showcasing his ability to drive growth and innovation. A key highlight of Bob’s career was his leadership of Freedom Wireless, a Verizon retailer, where he grew the company from 19 stores with $6 million in annual revenue to 111 stores generating $123 million. Under his guidance, Freedom Wireless earned “Verizon Retailer of the Year” for nine consecutive years.
Bob also held significant roles with one of the world’s largest telecommunications companies, including District Manager, Regional Manager, Interim General Manager, and Eastern Regional Vice President. His work took him to global locations, including the U.S., Hong Kong, and the Cayman Islands. At U.S. Cellular, the 4th largest U.S. wireless carrier, Bob launched the company’s first “Agent Manager” position, developing it into a successful independent sales channel. He is also a respected figure in the telecommunications community, serving as Advisory Board Chairman for a major conference before founding his own successful event. Known for his international speaking engagements, Bob shares his industry expertise on the global stage.
- Keynote Speaker
Bob Lafon
Co-Founder Biz Xpo, Lafon & Associates, Co-Founder of the Mobile Disrupt Conference
Topic: Use Incentives to Drive More Revenue — Without Burning Out Technicians
Ryan Shank is the founder & CEO at ShareWillow, the incentive operating system for the trades. He raised $6.5m for ShareWillow from top tier investors. ShareWillow is processing over $1m per month in incentive payouts to employees across 300 companies. Ryan has spent the past 15 years building companies to help service businesses in the trades. Prior to ShareWillow, Ryan was the founder & CEO at PhoneWagon which was acquired by CallRail in 2021. Prior to PhoneWagon, Ryan was COO at mHelpDesk which was acquired by HomeAdvisor in 2014.
Topic: Build Recurring Revenue with a Hybrid MSP Program
Laura Moser owns and is the sole technician of Geek2Go in Pequot Lakes, Minnesota, serving the Brainerd Lakes Area in rural Central Minnesota. She founded the business in 2021 and has grown it steadily over the past five years on the back of an MSP-style Managed Care subscription program with 100+ active residential and small business members. Geek2Go handles laptop, desktop, phone, tablet, and game console repair, custom gaming PC builds, data recovery, and refurbished sales.
Topic: How to make 6-figures a year without repairing a single phone
For the past decade, my journey in the repair game has been a wild ride – starting from my living room desk hustling on eBay to now steering a repair empire with 2 locations in Savannah. Juggling Uber rides and a full-time gig while growing the business? Yep, did that too. Taking over the Savannah iDoctor crew was a game-changer, and now we’re cruising around fixing gadgets with our own fleet.
But it’s not all about the tech hustle; I’ve spent the last three years mentoring young kids, getting them hyped about tech and guiding them on the path to being mini-bosses. When it comes to social media from TikTok to YouTube, we’re rocking over 50 million views and building a squad on Twitter Spaces every day. If you’re into tech, business vibes, or just cool content, you’re in the right spot – let’s keep this industry alive!
Topic: Shop Talk Panelist
Mobile Queen Tech Co. is a trusted electronics repair and tech solutions company founded in 2020 by Shakiri Parler, a skilled technician and cybersecurity professional. Specializing in back glass repairs, Apple Watch repairs, MacBook and laptop services, professional virus removals, and exclusive Tech Care Packages, Mobile Queen stands out by offering both precision repairs and proactive device protection. Built on expertise, integrity, and top-tier customer service, the company combines advanced technical skill with a luxury client experience. Mobile Queen is committed to keeping customers connected, protected, and powered with reliable, high-quality tech solutions.
Topic: Shop Talk Panelist
Piedmont is the Vice President of The Computer Warriors, Inc., a fast-growing device repair company operating across two locations with a 13-person team and on pace to process over $1.9M in revenue in 2026. His shops help people and small businesses stay connected when technology fails, handling everything from computer repair and MacBook repair to iPhone and Samsung phone repair, iPad repair, and game console repair. Nathan focuses on building systems that make repairs more predictable, training teams to communicate clearly, and pairing every repair with practical guidance so customers can confidently decide what’s next, whether that means fixing, protecting, or replacing their device.
Topic: Shop Talk Panelist
Hyly Moss is the founder and lead technician of MTech, a premier electronics repair and tech solutions business based in Nassau, Bahamas. With years of hands-on experience repairing smartphones, tablets, and other consumer electronics, Hyly has built a reputation for combining technical expertise with exceptional customer service. At MTech, he oversees a skilled team delivering fast, reliable, and professional repairs, while also developing innovative processes to streamline operations and enhance client satisfaction. Hyly’s practical insights and real-world experience make his session, “Shop Talk Live,” an essential stop for anyone looking to understand the inner workings of running a successful tech repair business.
Topic: Shop Talk Panelist
For the past decade, my journey in the repair game has been a wild ride – starting from my living room desk hustling on eBay to now steering a repair empire with 2 locations in Savannah. Juggling Uber rides and a full-time gig while growing the business? Yep, did that too. Taking over the Savannah iDoctor crew was a game-changer, and now we’re cruising around fixing gadgets with our own fleet.
But it’s not all about the tech hustle; I’ve spent the last three years mentoring young kids, getting them hyped about tech and guiding them on the path to being mini-bosses. When it comes to social media from TikTok to YouTube, we’re rocking over 50 million views and building a squad on Twitter Spaces every day. If you’re into tech, business vibes, or just cool content, you’re in the right spot – let’s keep this industry alive!
Topic: Understanding and Breaking down the Facts vs Myths of Health Insurance for Small Businesses and Self-Employed
This session provides small business owners and self-employed professionals with a clear framework for navigating employee benefits, including medical, dental, and vision options. Attendees will learn to build a sustainable benefits strategy, manage costs, and avoid common mistakes to improve retention and support business goals.
Topic: From Busy to Profitable: Pricing Strategies That Actually Fix Your Repair Shop Margins.
Jonathan Strange is the founder and CEO of XiRepair, a leading independent electronics repair, buyback and device services company based in Montgomery, Alabama. With extensive experience in both technical repair and business operations, Jonathan enjoys building systems that help repair businesses operate more efficiently and profitably. In addition to the repair industry, he operates a digital forensics investigation firm that works with law enforcement and private organizations, and manages a growing real estate portfolio.
Topic: Vanishing Profits from Device Sales and What To Do About It
Larry co-founded RTO Mobile in 2018 and serves as Chairman and CEO. He is an effective senior operating executive, board member, entrepreneur, and communicator. His senior executive experiences, spanning over 30 years, include 2 IPOs and serving in roles that include Chief Technology Officer, Board Chairman, and Chief Executive Officer. All of these roles have been in businesses where information technology platforms, application software, or professional services are core components of business strategy. Larry is served in the United States Marine Corp, is an instrument rated pilot, and lives in Chicago and Colorado.
But it’s not all about the tech hustle; I’ve spent the last three years mentoring young kids, getting them hyped about tech and guiding them on the path to being mini-bosses. When it comes to social media from TikTok to YouTube, we’re rocking over 50 million views and building a squad on Twitter Spaces every day. If you’re into tech, business vibes, or just cool content, you’re in the right spot – let’s keep this industry alive!
Attend the GRE Session and receive a 50% discount for a 6- month Subscription to the RTO Mobile platform, a $300 value.
Topic: Maximizing Customer Satisfaction and Profits with Data Recovery.
Rocky Trono joined DriveSavers Data Recovery in 2012, working closely with home users to enterprise-level businesses to resolve their data recovery needs. In his current role as Strategic Alliances Manager, he works with multiple channels and alliance partners to ensure partner and customer success in the event of a data loss scenario. Rocky holds an MBA from the UC Davis Graduate School of Management and a BS in Business Administration from Sonoma State University.
Summary: We will share best practices for maximizing customer satisfaction and unlocking new revenue streams through advanced data recovery solutions. Discover the latest technologies, strategies for handling critical data loss scenarios and tips for enhancing profitability. Learn how seamlessly integrating data recovery services into your offerings and partnering with a company like DriveSavers can create a more profitable extension of your repair business. Strategic Alliances Manager, Rocky Trono, will share best practices for maximizing customer satisfaction and unlocking new revenue streams through advanced data recovery solutions. Discover the latest technologies, strategies for handling critical data loss scenarios and tips for enhancing profitability. Learn how seamlessly integrating data recovery services into your offerings and partnering with a company like DriveSavers can create a more profitable extension of your repair business.
Topic: How to maximize sales and spending at your store with Acima’s purchase option and open the door to more customers.
Boost Sales and Spending with Acima! Open the door to customers and allow all customers to purchase, even those without perfect credit.
Topic: The Future of Repair: From Walk-Ins to Insurance-Driven Growth
Walk-in repair volume is declining year after year, while insurance and warranty claims continue to take a larger share of the market.
Most repair shops feel the shift, but few are tapping into it.
In this session, we’ll break down the industry shift and show how forward-thinking shops are capturing that demand, increasing revenue, and building a more predictable, scalable business.
Topic: Advancements in Data Recovery & Digital Forensics. Offering new recovery solutions to today's cost-conscious consumer.
George Pavel represents both SalvageData and Proven Data, working closely with computer and cell phone repair shops across the United States to expand their service offerings through data recovery, digital forensics, and incident response. With experience supporting everything from failed repair attempts to complex data loss scenarios, he helps shop owners turn cases they would normally turn away into profitable opportunities. His focus is on building simple, scalable partner models that allow repair businesses to offer advanced recovery and forensic services without added risk, overhead, or technical burden.
Topic: The Hard Truth: Your Business Will Only Grow as Much as You Do And Shop Talk Panelist
For the past decade, my journey in the repair game has been a wild ride – starting from my living room desk hustling on eBay to now steering a repair empire with 2 locations in Savannah. Juggling Uber rides and a full-time gig while growing the business? Yep, did that too. Taking over the Savannah iDoctor crew was a game-changer, and now we’re cruising around fixing gadgets with our own fleet.
But it’s not all about the tech hustle; I’ve spent the last three years mentoring young kids, getting them hyped about tech and guiding them on the path to being mini-bosses. When it comes to social media from TikTok to YouTube, we’re rocking over 50 million views and building a squad on Twitter Spaces every day. If you’re into tech, business vibes, or just cool content, you’re in the right spot – let’s keep this industry alive!
Topic: Amtech, the behind the scenes of soldering flux and paste formulation and manufacturing.
Discuss what soldering flux and soldering paste are made off. The quality control that goes behind it. How to store it properly, shelf life as well as optimal utilization.
Workshop: How to Drive B2B Customers to Your Repair Shop.
Learn how to turn your repair shop into a trusted technology partner for local businesses. Discover practical strategies for building recurring B2B relationships for device repair, replacement, lifecycle management, and ongoing support—while positioning your shop as a long-term business partner, not just a walk-in repair store.
